FREQUENTLY ASKED QUESTIONS

ESS DISTRIBUTIONS - FAQ

Will I receive the same product that I see in the picture?

On most online marketplaces, the photos are non-contractual, meaning, what you see isn’t the exact item you’ll get.

Our sellers do their best to use photos that accurately show what you’ll get when making a purchase, but this doesn’t mean the photos used are contractual or legally binding.

How do I place an order?

Visit our website and browse our products. Click on the desired item, check specifications, and click 'Add to Cart' Follow the checkout process to complete your order.

What payment methods do you accept?

We accept various payment methods, including Cheque Payment, Credit/Debit cards, Internet Banking, and other secure payment options. Details can be found during the checkout process.

Can I modify or cancel my order after placing it?

Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service immediately for assistance.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the delivery status on our website or the courier's site.

What is your shipping policy?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on location and chosen shipping method. For more details, visit our Shipping & Delivery Policy.

What should I do if I receive a damaged or defective product?

Contact our customer service within [03] days of receiving the item. Provide details and, if necessary, photographic & video evidence. We will guide you through the return process.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please review our International Shipping Policy for more information.

Can I return a product if I change my mind?

We do not accept returns for change of mind. Please review product details before making a purchase.

How do I initiate a return?

Contact our customer service to obtain authorization and return instructions. Ensure the product is in its original condition and packaging.

What is your refund process?

Refunds are processed once the returned product is received and inspected. The original payment method will be credited. For more details, refer to our Refund & Return Policy.

Are there any items that are non-refundable?

Certain items, such as downloadable software, may be non-refundable. Check the product details and our Refund & Return Policy for specifics.

Do you offer technical support for your products?

Yes, we provide technical support for our products. Contact our customer service, and our support team will assist you.

Can I return a product after the return period has expired?

Returns outside the specified period may not be accepted. Contact our customer service for assistance and guidance.

Do you have a physical store?

Currently, we operate exclusively online. Visit our website to explore our range of products. You can visit our physical store mentioned in our contact page on website.

For any additional questions or concerns, feel free to contact our customer service team. We are here to assist you!

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