ESS Distributions – Privacy Policy

Last Updated: [November 2024]

ESS Distributions, Our website address is: https://ess-bd.com (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of its users (“User” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and other related services (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

  1. Personal Information:
    • We may collect personal information such as your name, email address, contact number, and shipping address when you create an account or place an order.
  2. Payment Information:
    • When you make a purchase, we collect payment information, including credit card details, to process your transactions securely.
  3. Device Information:
    • We may collect information about the device you use to access our Services, including the device type, operating system, and browser type.
  4. Log Data:
    • Our servers automatically record information, including your IP address, browser type, and the pages you visit when you use our Services.

How We Use Your Information:

  1. Order Processing:
    • We use your personal information to process and fulfil your orders, including shipping and delivery.
  2. Communication:
    • We may use your contact information to communicate with you about your orders, updates, and promotions.
  3. Improving Services:
    • We analyse information such as user behaviour and preferences to enhance and optimize our website and Services.
  4. Security:
    • Your information is crucial to the security of our Services. We employ security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Information Sharing:

  1. Third-Party Service Providers:
    • We may share your information with third-party service providers who assist us in delivering our Services, such as payment processors and shipping partners.
    • If you request a password reset, your IP address will be included in the reset email.
  2. Legal Compliance:
    • We may disclose your information when required by law, regulation, or legal process.

Your Comments:

  1. When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  2. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  3. Visitor comments may be checked through an automated spam detection service

Your Media:

  1. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Your Choices:

  1. Account Information:
    • You can review and update your account information by logging into your account on our website.
  2. Marketing Communications:
    • You can opt out of receiving marketing communications by following the instructions in the emails we send you.

Your Cookies:

  1. We use cookies and similar technologies to collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.
  2. If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  3. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  4. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  5. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites:

  1. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  2. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data:

  1. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  2. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data:

  1. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  2. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Children’s Privacy:

Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

Contact Us:

For any questions or concerns about this Privacy Policy, please contact us at our mentioned Contact Email & Phone number in the Contact page of website.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using ESS Distributions’ Services.