NETIN Distributions – Refund & Return Policy

Last Updated: [January 2024]

NETIN Distributions (“Company,” “we,” “our,” or “us”) is dedicated to providing exceptional products and services to our customers. This Refund & Return Policy outlines the guidelines for returning products and seeking refunds. By making a purchase through our website, you agree to the terms of this policy.

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery
  1. Return Eligibility:

1.1 Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us within 7 days of receiving the item.
  • We may request photographic evidence of the defect or damage.

1.2 Incorrect Product Received:

  • If you receive a product different from the one you ordered, please notify us within [number] days of receiving the item.
  • We will arrange for the return and replacement of the incorrect product.

1.3 Change of Mind:

  • We do not accept returns for products due to a change of mind.
  • Please review product specifications and details before making a purchase.
  1. Return Process:

2.1 Authorization:

  • Before returning any product, please contact our customer service team at [Customer Service Email/Phone] to obtain authorization.
  • Unauthorized returns may not be accepted.

2.2 Return Instructions:

  • We will provide you with detailed instructions on how to return the product.
  • Products must be returned in their original condition and packaging.

2.3 Return Shipping:

  • The customer is responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part.
  • We recommend using a trackable shipping method.
  1. Refund Process:

3.1 Refund Eligibility:

  • Refunds will be processed once the returned product is received and inspected.
  • Refunds are eligible for products meeting the conditions outlined in sections 1.1 and 1.2.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

3.2 Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.
  • It may take 10 business days for the refund to reflect in your account.
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at contact email & Phone number mentioned in the website.

3.3 Non-Refundable Items:

  • Certain items, such as downloadable software, may be non-refundable.
  • Only regular priced items may be refunded. Discounted Sale items cannot be refunded
  1. Cancelling Orders:

4.1 Cancellation Requests:

  • If you wish to cancel an order, please contact us as soon as possible.
  • Orders that have already been shipped cannot be cancelled.
  1. Exchanges
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to mention in the website.
  1. Gifts
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
  1. Shipping returns
  • To return your product, you should mail your product to our physical address mention in the website.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  1. Contact Us:

For any questions or concerns about our Refund & Return Policy, please contact our customer service team at [Customer Service Email/Phone].

By making a purchase through NETIN Distributions, you agree to abide by the terms outlined in this Refund & Return Policy. We reserve the right to update this policy at our discretion.